FAQ

What types of pet products do you sell?

We offer a diverse range of trendy and high-quality pet products, including For Dogs, For Cats and For Pet Lovers.

Do you ship internationally?

Yes, we provide worldwide shipping to ensure pet lovers globally can enjoy our products.

How quickly can I expect my order to arrive?

Our fast shipping methods aim to deliver your order within 8-15 days.

Is there a money-back guarantee?

Absolutely! We offer a hassle-free money-back guarantee if you're not satisfied with your purchase.

Can I cancel or modify my order after placing it?

We process orders quickly, but contact our 24/7 support team, and we'll do our best to assist you.

 Are your pet products safe for all breeds?

Yes, we ensure our products are suitable for various breeds. Check product descriptions for specifics.

How can I contact customer support?

You can reach our support team 24/7 at support@petikko.com or online Live Support.

Do you offer bulk order discounts?

Yes, we provide discounts for bulk orders. Contact us for a personalized quote.

Are your products cruelty-free?

Absolutely! We are committed to cruelty-free practices, and our products are not tested on animals.

What payment methods do you accept?

We accept various payment of credit/debit cards. Check at the checkout page.

Are there age restrictions on certain pet products?

Some products may have age recommendations. Check product descriptions for details.

Can I track my order?

Yes, you'll receive a tracking number via email once your order is shipped. Use it  on Tracking page to track your shipment.

Do you offer gift wrapping options?

Yes, we offer gift wrapping options during the checkout process for a special touch.

What is your Refund Policy for international orders?

Our return policy applies to international orders. Please read Refund Policy page.

Are there seasonal promotions or discounts throughout the year?

Absolutely! We regularly feature seasonal promotions and discounts. Keep an eye on our website, subscribe to our newsletter, or follow us on social media to stay informed about exciting offers and savings tailored to different times of the year.

Is there a recommended product or pet care tip you would suggest for pet owners?

We recommend exploring our "Best Sellers" section, where we've curated new and trendy products. Additionally, don't miss our blog section for valuable pet care tips and insights. If you have specific questions, our customer support team is always here to help.

Are your products made from sustainable materials?

We prioritize sustainability. Many of our products are made from eco-friendly materials.

What is your policy regarding damaged or defective products?

Your satisfaction is our priority. In the rare event that you receive a damaged or defective product, please reach out to our customer support team at support@petikko.com or by using the contact form on our Contact Us page. We'll guide you through the process of returning or replacing the item promptly.

How can I subscribe to your newsletter?

You can subscribe on our homepage or during the checkout process to receive the latest updates.

Do you offer virtual pet consultations?

No, we recommend consulting your local vet for personalized pet advice.

Can I change my shipping address after placing an order?

Contact our support team immediately, and if your order hasn't shipped, we'll assist with the address change.

Are there any restrictions on shipping to certain countries?

Check our Shipping and Delivery page for any country-specific restrictions or considerations.

Do you offer grooming services?

No, we specialize in providing high-quality pet products. Grooming products are available but grooming services are not currently offered.

Do you offer a satisfaction guarantee on your products?

Absolutely! We stand by the quality of our products. If for any reason you're not satisfied with your purchase, let us know, and we'll work to make it right. Your satisfaction is our commitment!

How can I stay informed about upcoming promotions and new product launches?

Stay in the loop! To receive updates on our latest promotions and new product launches, make sure to subscribe to our newsletter. Joining our newsletter ensures you're among the first to know about exciting offers and additions to our product range.